Restaurant
3
 min read

POS and Self Checkout: Cleaning NCR Hardware

Published on
March 27, 2020
Contents
   
   
   
   
 Cleaning DO's

   

   

   

   

 

DO use a microfiber cleaning cloth or cloth towel

   

   

 

DO spray the cleaner onto a cleaning cloth or cloth towel and then wipe the surface to be cleaned

   

   

 

DO clean with a cloth or towel that is damp but not soaked or dripping wet

   

   

 

DO consult trained service personnel for cleaning of the interior of electronic equipment

   
   
   
 Cleaning DON'Ts

   

   

   

   

 

DO NOT spray cleaners directly onto equipment

   

   

 

DO NOT use abrasive cleaners (powders) or abrasive cleaning materials (scrub brush, scouring pad, etc.)

   

   

 

DO NOT soak the electronic equipment with cleaning liquid

 POS and self-checkout hardware cleaning guide

Touchscreens
Touchscreens can be effectively cleaned with diluted detergent or up to 70% isopropyl alcohol solution. Make sure you follow the cleaning procedure below to avoid damage to the touchscreen:

1. Clean the screen using a non-abrasive cloth and a diluted detergent solution, such as household soap and water. Do not apply any cleaning products directly to the screen and do not soak the cloth: wring it out before use.

2. Dry the screen with another soft cloth.

3. The screen can then be further cleaned by dampening a cloth with isopropyl alcohol solution, or using pre-packaged wipes, to wipe the screen. Do not apply any cleaning products directly to the screen and do not soak the cloth: wring it out before use.

Plastic & metal surfaces
We recommend cleaning plastic and metal surfaces of the POS or self checkout with soap, water and bleach solution. Note that bleach can damage clothing.

Other devices
NCR recognizes that there are non-NCR third-party hardware devices used with our product, and we recommend following the instructions provided by those vendors.

Disinfectant products
The following US Environmental Protection Agency (EPA) recommended disinfectants, or their equivalent, are safe for use on NCR products:

  • Clorox Disinfecting Wipes - Reg. No. 5813-79
  • Clorox Healthcare Bleach Germicidal Wipes - Reg. No. 67619-12
  • Clorox Commercial Solutions Hydrogen Peroxide Cleaner Disinfectant Wipes - Reg. No. 67619-25
  • Lonza Disinfectant Wipes - Reg. No. 6836-313
  • Lysol Brand Clean & Fresh Multi Surface Cleaner
    (20% cleaner solution to water ratio) - Reg. No. 777-89
  • Purell Professional Surface Disinfectant Wipes - Reg. No. 84150-1
  • Sani-Cloth Prime Germicidal Disposable Wipes - Reg. No. 9480-12

*Consult the Centers for Disease Control and Prevention (CDC) for disinfecting and cleaning processes. The CDC or the World Health Organization (WHO) are a good source of information. See the CDC’s Environmental Cleaning and Disinfection Recommendations.

   
   
   
   
   
 Cleaning DO's

   

   

   

   

 

DO use a microfiber cleaning cloth or cloth towel

   

   

 

DO spray the cleaner onto a cleaning cloth or cloth towel and then wipe the surface to be cleaned

   

   

 

DO clean with a cloth or towel that is damp but not soaked or dripping wet

   

   

 

DO consult trained service personnel for cleaning of the interior of electronic equipment

   
   
   
 Cleaning DON'Ts

   

   

   

   

 

DO NOT spray cleaners directly onto equipment

   

   

 

DO NOT use abrasive cleaners (powders) or abrasive cleaning materials (scrub brush, scouring pad, etc.)

   

   

 

DO NOT soak the electronic equipment with cleaning liquid

 POS and self-checkout hardware cleaning guide

Touchscreens
Touchscreens can be effectively cleaned with diluted detergent or up to 70% isopropyl alcohol solution. Make sure you follow the cleaning procedure below to avoid damage to the touchscreen:

1. Clean the screen using a non-abrasive cloth and a diluted detergent solution, such as household soap and water. Do not apply any cleaning products directly to the screen and do not soak the cloth: wring it out before use.

2. Dry the screen with another soft cloth.

3. The screen can then be further cleaned by dampening a cloth with isopropyl alcohol solution, or using pre-packaged wipes, to wipe the screen. Do not apply any cleaning products directly to the screen and do not soak the cloth: wring it out before use.

Plastic & metal surfaces
We recommend cleaning plastic and metal surfaces of the POS or self checkout with soap, water and bleach solution. Note that bleach can damage clothing.

Other devices
NCR recognizes that there are non-NCR third-party hardware devices used with our product, and we recommend following the instructions provided by those vendors.

Disinfectant products
The following US Environmental Protection Agency (EPA) recommended disinfectants, or their equivalent, are safe for use on NCR products:

  • Clorox Disinfecting Wipes - Reg. No. 5813-79
  • Clorox Healthcare Bleach Germicidal Wipes - Reg. No. 67619-12
  • Clorox Commercial Solutions Hydrogen Peroxide Cleaner Disinfectant Wipes - Reg. No. 67619-25
  • Lonza Disinfectant Wipes - Reg. No. 6836-313
  • Lysol Brand Clean & Fresh Multi Surface Cleaner
    (20% cleaner solution to water ratio) - Reg. No. 777-89
  • Purell Professional Surface Disinfectant Wipes - Reg. No. 84150-1
  • Sani-Cloth Prime Germicidal Disposable Wipes - Reg. No. 9480-12

*Consult the Centers for Disease Control and Prevention (CDC) for disinfecting and cleaning processes. The CDC or the World Health Organization (WHO) are a good source of information. See the CDC’s Environmental Cleaning and Disinfection Recommendations.

   

 Keeping your hardware sanitized is critical to consumer health always. Especially now.

   

   

 70%

 Isopropyl Alchohol

   

   

   

 

Proper, frequent cleaning should not impact the life or performance of the equipment

Leave the system powered on if you are cleaning surfaces that are touched during normal business operations. Surfaces that are not normally touched during regular operations, we recommend that you power down the machine

Share this post

Contents

Get in touch

Related blog articles

Even more expert insights into important retail and restaurant trends.

Restaurant
4
 min read
Restaurant & Retail Tech: Why Cloud‑to‑Edge Architecture Is Becoming the New Standard
As retailers and restaurants accelerate into a more digital, unified commerce future, one thing has become clear: outdated technology can no longer keep up. Rising labor costs, increasingly complex technology stacks, and customer expectations for seamless digital‑to‑store experiences have pushed retailers and restaurants toward more modern, resilient platforms.
Read More
Retail
4
 min read
Accelerating New Possibilities at NRF 2026
This January, NRF 2026: Retail’s Big Show will bring the industry to New York City to explore what’s next. It’s where strategies sharpen, priorities shift and new possibilities emerge. Retailers, tech providers, analysts and innovators will gather at the Javits Center to discuss how the store continues to evolve as the center of the retail experience.
Read More
Retail
4
 min read
How Visual AI at Checkout Quietly Protects Margins and Speeds Up Lanes
Discover how visual AI transforms self-checkout—reducing shrink, speeding up produce transactions, and increasing lane efficiency at scale.
Read More
Restaurant
4
 min read
Tech That Works as Hard as You Do
How modern platforms help restaurant COOs scale smarter and run tighter
Read More
Restaurant
3
 min read
Future-Proofing the Restaurant Tech Stack
Why modern architecture is key to restaurant agility and growth
Read More
Restaurant
4
 min read
Vision, Visibility, and Clarity. Insights for the Restaurant CEO
Why scaling a restaurant brand requires more than ambition—it requires infrastructure that keeps up
Read More

Accelerate New Possibilities

See how NCR Voyix can help your business accelerate new possibilities for your operations and experiences.

Get in touch